1/8/2021 this is the 5th day of waiting for a call back from service. Dustin you have the ability to ask for a review but your service department does not respond to my request for assistance. Please wake them up and have them call to address the fact that the power head has stopped working.

The Vac ordered showed up damaged by UPS, Packaging was not suitable for shipping. Also no directions were included and screws in the unit were lose and 2 had fell out in shipping.

We have had a Beam central vac system for 15+ years and have used it nearly every day since its installation (indoor pets). When it came time to replace it, we shopped many different brands and vendors and found Great Vacs online. So glad we did. The vacuum is much more powerful than our last and the customer service was excellent. Great Vacs is a great value!

I love it

-The only flaw is that the hose doesn't plug securely into our wall plates, which may not be the fault of the hose. We have a SilentMaster vacuum unit, and the wall plates may have come with it, or they may have been the cheapest the house builder could find (like many things we have discovered). My wife is often frustrated that the hose will shift a bit while she is vacuuming, and the power will shut off.
This is our first experience with a central vacuum, so we have no other to compare with, but when the hose stays put, we love it.